Intellis Announces Patient Identity Management Partnership

Intellis Announces Patient Identity Management Partnership

Partnership supports highly accurate patient matching and patient record management for providers as they implement new EHR platforms

At Intellis, we’re trusted industry experts offering customized and flexible revenue cycle management services for hospitals and health systems. We’re proud to enhance our efforts with a new partner. We’re teaming with Verato a leading provider of cloud-based identity resolution services. Together we’re enabling customers to leverage integrated technology and services. This ensures accurate matching of patient medical and financial records with the right patient.

Behind the numbers

A Pew Trust research analysis found that when healthcare organizations do not have the right capabilities in place for patient matching, the resulting errors have a significant impact on patient safety and healthcare costs:

  • One in five hospital chief information officers links an instance of patient harm to a mismatch in patient records.
  • Up to half of patient records are not accurately matched during transfers from one facility to another, such as from a rural hospital to an urban facility.
  • Up to one in five patient records within the same health system are not accurately matched with patients.

Sometimes, these errors are due to typos made while inputting patient information during registration. Also, patient information changes, data formatting issues, and insurance fraud are culprits. Mismatched records are expensive to fix: One hospital spent $96 per patient record to resolve duplicate records in its system.

President’s perspective

“The partnership between Intellis and Verato increases efficiency in EHR consolidation. Also, it aids clinicians at the point of care when the ability to access the right information quickly is critical to providing trusted care,” says Dan Cooke, President, Intellis. “We’re pleased to partner with Verato in providing state-of-the-art solutions for seamless integration and migration of EHRs. Our joint “services plus solutions” approach protects the integrity of patient data as well as patient safety.”

Clinical Data Abstraction Services

At Intellis, we’re HIM industry leaders for EHR conversion and clinical data abstraction, and we’ve successfully converted more than two million records.

Comprised of highly trained, experienced abstractors, the Intellis team assists organizations in smooth transitions from paper charts and legacy systems to targeted EHRs. Our skilled professionals abstract physician practice and clinic records from multiple sources and then input data according to practice-specified key clinical data elements including medication lists, problem lists, progress notes, immunizations, allergies, and surgical, family, and social histories. Our process provides a complete “source of truth” for the patient in the EHR system and is completed before the patient’s next visit.

The Intellis Advantage

  • A Lean Approach Reducing Waste and Waits
  • Stronger Data Quality Integrity
  • Increased Support for Health System initiatives
  • Smoother migration and EHR adoption
  • Increased Physician and Clinical care staff satisfaction
  • Enhanced revenue cycle management

To find out more, contact the Sales Team.


EHR Case Study: WellSpan Health Epic Conversion and Data Abstraction

During WellSpan Health’s Epic EHR conversion, the Intellis team consolidated five legacy EHRs, overcame significant interface match challenges, achieved over 99 percent accuracy, and delivered all key clinical data on day one. View the case study:

WellSpan Health, is an integrated health care system headquartered in York, Pennsylvania. WellSpan works to ensure that inpatient, out-patient, home health and physician services are accessible throughout the region. The health system includes:

  • Providing care at six area hospitals
  • Offering services at more than 130 outpatient locations
  • Operating a regional home care organization

WellSpan launched “Project One,” to consolidate its five legacy EHRs and convert the entire system to the Epic EHR platform. At an estimated cost of $188.7 million over three years, the goal was to create uniformity, better connect providers with patients, and improve care coordination. WellSpan chose Intellis as a partner to support “Project One” by reducing costs, increasing accuracy, improving productivity, ensuring timely project completion, and successfully converting over 250,000 patient records to the Epic EHR platform. Contact us to learn more.

The health system expected delays, but they didn’t happen due to a ton of preparation work on the part the system’s workforce. WellSpan’s announcement of successful Epic EHR conversion go live:  WellSpan Epic EHR goes live without a hitch | Healthcare IT News

“We recognized that we couldn’t function as one complete system, if we had multiple records and systems in place, We called it ‘Project One,’ not for its prioritization, but as it’s about one organization.”

— WellSpan Senior Vice President and CIO Hal Baker, MD